FAQ
1. Why book with us?
Click Here to Use Our Automated Toronto Airport Cab Fare Rates and Online Booking System. Toronto Airport Transfers - SMLimousine are 35% cheaper than Toronto Black Taxi and generally 25% cheaper than other Private Hire operators for those long distance journeys. All our vehicles are less than 4 years of age. Our motto is Luxury at Low Cost. We endeavour to offer our customers a stress free and relaxing journey. With us you only pay the price quoted.
2. How early do I need to book my car?
The earlier the better. However, 4 hours notice is fine. If you are making a last minute booking it is best to do so by phone. If you are making an online reservation we will send you a confirmation back by email to confirm that booking usually within 3 hours, if you have not received confirmation from us by email please call one of our customer service staff.
3. What if my flight is delayed?
We monitor all flight arrivals before any drivers are dispatched to meet you, as a result we do NOT charge you any extra if your flight is delayed.
4. What happens if my flight is cancelled?
Contact us as soon as possible on +1 (800) 934-4909, we will have monitored the flight and as a result we will not have sent you a driver. Your transfer order will be placed on HOLD for 24 hours, during which you can rebook your transfer at no extra cost.
5. How do I meet the driver?
Your driver will contact you via your mobile phone (cell phone) on arrival at the Airport Terminal and advise you where to Meet. If you require a Meet & Greet service there is an additional $45 + tax charge to cover the parking Fees.
6. Can you guarantee that your driver will be at the airport on time?
Though our drivers will make every effort to arrive on time, sometimes there can be some small delays. If delayed we will keep you informed via your mobile phone (cell phone) on the number you supplied in your booking. Our driver will arrive at the Terminal 45 minutes after flight has landed for International arrivals and 30 minutes after Toronto arrivals, these times are calculated to allow you enough time to collect luggage and clear immigration. Should you only have hand luggage and feel that you will come through more quickly please advise us of this at the time of making your booking.